Privacy Policy
Effective Date: August, 2025
Rocky Hill Electric (“us,” “we,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.rockyhillelectric.net, request services, or otherwise interact with us.
By using our website or services, you agree to the terms outlined in this policy.
Information We Collect
We may collect personal information directly from you when you engage with our services, including:
- Name, phone number, and email address
- Service address and project details
- Photos or documents you voluntarily upload (e.g., electrical panel photos for quotes)
- Payment information (processed via secure third-party providers)
- Web usage data (IP address, browser type, pages visited) via analytics tools
How We Use Your Information
We use your information to:
- Provide quotes, schedule appointments, and deliver services
- Communicate service updates, billing information, and reminders
- Send occasional offers and promotions related to our services
- Improve our website, services, and customer experience
We do not sell or rent personal information to third parties for marketing purposes.
Cookies and Tracking Technologies
Our website uses cookies, small text files stored on your device, to:
- Analyze website traffic and performance
- Personalize user experience and content
- Support marketing and remarketing campaigns
- You can disable cookies in your browser settings; however, certain features may not function properly.
Third-Party Services
We may share data with trusted service providers to perform functions such as:
- Email and SMS communication delivery
- Secure payment processing
- Analytics and site performance tracking
These providers are contractually obligated to use data only as necessary to perform their services.
Data Security
We employ industry-standard technical and physical safeguards to protect your information from unauthorized access, misuse, or loss. Only trained, authorized personnel have access to personal information.
Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request corrections to inaccurate or incomplete information
- Request deletion of your personal information (“right to be forgotten”)
- Opt out of promotional communications at any time
To exercise these rights, contact us at office@rockyhillelectric.net or call 628-234-3987
Communications Consent
By providing your contact information, you consent to receive service-related communications, including appointment confirmations, dispatch notifications, billing updates, satisfaction surveys, and occasional promotions.
You may opt out of promotional messages by replying “STOP” to SMS or using the “unsubscribe” link in emails.
California Privacy Rights (CCPA)
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):
- Right to Know: Request details on personal information collected, sources, purposes, and sharing practices.
- Right to Delete: Request deletion of your personal information, subject to certain legal exceptions.
- Right to Opt-Out: Confirm that Rocky Hill Electric does not sell personal information.
- Right to Non-Discrimination: Exercise your privacy rights without any change in service or pricing.
To exercise these rights, contact office@rockyhillelectric.net or call 628-234-3987. We will verify your identity before fulfilling requests and respond within legal timeframes.
Links to Other Websites
Our website may contain links to external sites not operated by Rocky Hill Electric. We are not responsible for the privacy practices or content of these external websites. Please review their privacy policies independently.
Legal Disclosures
We may disclose your personal information when required by law or to comply with legal processes (e.g., subpoenas or court orders).
Policy Updates
This Privacy Policy may be updated periodically. Changes will be posted on this page with an updated effective date. Your continued use of our website or services indicates acceptance of any revisions.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Rocky Hill Electric
San Rafael, CA
Email: office@rockyhillelectric.net
Phone: 628-234-3987