Privacy Policy

Effective Date: August, 2025

Rocky Hill Electric (“us,” “we,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.rockyhillelectric.com, request services, or otherwise interact with us.

By using our website or services, you agree to the terms outlined in this policy.

Information We Collect

We may collect personal information directly from you when you engage with our services, including:

Name, phone number, and email address
Service address and project details
Photos or documents you voluntarily upload (e.g., electrical panel photos for quotes)
Payment information (processed via secure third-party providers)
Web usage data (IP address, browser type, pages visited) via analytics tools

How We Use Your Information

We use your information to:

Provide quotes, schedule appointments, and deliver services
Communicate service updates, billing information, and reminders
Send occasional offers and promotions related to our services
Improve our website, services, and customer experience

We do not sell or rent personal information to third parties for marketing purposes.

Cookies and Tracking Technologies

Cookies are small text files stored on your device when you visit certain websites. They help sites remember your preferences, recognize returning visitors, and collect data about how pages are used.

We use a combination of session cookies and persistent cookies on this website. Session cookies are temporary and are deleted when you close your browser. Persistent cookies remain on your device for a defined period, or until you choose to delete them.

Types of Cookies We Use

Our website uses the following categories of cookies:

Strictly Necessary Cookies — These cookies are required for the website to function properly. They enable core features like page navigation and access to secure areas of the site. The site cannot function correctly without these.
Analytics and Performance Cookies — These cookies allow us to understand how visitors interact with our website. We use tools including Google Analytics and similar services to collect anonymous, aggregated data on page visits, traffic sources, and site usage patterns. This information helps us improve how our website performs.
Advertising and Tracking Cookies — We use advertising and tracking technologies including Meta Pixel (Facebook), Google Ads, Microsoft Advertising (Bing Ads), DoubleClick, and CallRail. These tools allow us to measure the effectiveness of our advertising campaigns, track conversions, and in some cases, show relevant ads to people who have visited our site. These cookies may collect information about your browsing activity across other websites.
Functional Cookies — These cookies enable enhanced features and personalization. They may also be set by third-party providers whose services appear on our pages, such as Cloudflare for security and performance.

Third-Party Cookies

Some cookies on our website are placed by third-party services, not by us directly. These include advertising platforms, analytics providers, and security services. We do not control how these third parties use the data they collect. We encourage you to review the privacy policies of those providers for more detail.

Your Cookie Choices

You have the right to accept, reject, or manage cookie preferences at any time. When you visit our website, you will be presented with a cookie consent banner where you can indicate your preferences. You can also update your choices at any time through the cookie settings link on our website.

In addition, most browsers allow you to block or delete cookies through their settings. Please note that disabling certain cookies may affect the performance or functionality of parts of this website.

For more information about cookies and how to manage them, visit www.allaboutcookies.org and www.youronlinechoices.eu.

Third-Party Services

We may share data with trusted service providers to perform functions such as:

Email and SMS communication delivery
Secure payment processing
Analytics and site performance tracking

These providers are contractually obligated to use data only as necessary to perform their services.

CallRail – Call Tracking and Recording

We use a third-party call tracking and analytics service to manage and monitor calls made to our business. When you call us, the following applies:

What We Collect

When you contact us by phone, we may collect and store the following information:

Name, phone number, and email address
Service address and project details
An audio recording of the call
A written transcription of the call

Recording Disclosure

All inbound calls are recorded. You will hear an automated message at the start of the call informing you that the conversation is being recorded. By continuing the call after this notification, you acknowledge that the call may be recorded.

How We Use This Information

The information collected through call tracking and recording is used for the following purposes:

Marketing attribution, to understand which campaigns and channels are driving calls to our business
Call tracking and performance monitoring
Staff training and quality assurance

We do not use this information for any automated decision-making or profiling purposes.

Data Sharing

Call recordings, transcriptions, and associated caller information are not shared with any third parties outside of our company. CallRail, as our service provider, processes this data on our behalf in accordance with their own privacy policy, which you can review at www.callrail.com/privacy.

Data Retention

Call recordings and associated data are retained for as long as necessary to fulfill the purposes described above. If you would like to request the deletion of a recording in which you participated, please contact us directly at the information provided at the end of this policy.

Your Rights

You have the right to request access to, or deletion of, any personal data collected during a call with us. To make such a request, please contact us using the details provided in the Contact section of this policy.

Data Security

We employ industry-standard technical and physical safeguards to protect your information from unauthorized access, misuse, or loss. Only trained, authorized personnel have access to personal information.

Your Rights

You have the right to:

Request access to the personal information we hold about you
Request corrections to inaccurate or incomplete information
Request deletion of your personal information (“right to be forgotten”)
Opt out of promotional communications at any time

To exercise these rights, contact us at 628-234-3987.

Communications Consent

By providing your contact information, you consent to receive service-related communications, including appointment confirmations, dispatch notifications, billing updates, satisfaction surveys, and occasional promotions.

You may opt out of promotional messages by replying “STOP” to SMS or using the “unsubscribe” link in emails.

California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

Right to Know: Request details on personal information collected, sources, purposes, and sharing practices.
Right to Delete: Request deletion of your personal information, subject to certain legal exceptions.
Right to Opt-Out: Confirm that Rocky Hill Electric does not sell personal information.
Right to Non-Discrimination: Exercise your privacy rights without any change in service or pricing.

To exercise these rights, contact us at 628-234-3987. We will verify your identity before fulfilling requests and respond within legal timeframes.

Links to Other Websites

Our website may contain links to external sites not operated by Rocky Hill Electric. We are not responsible for the privacy practices or content of these external websites. Please review their privacy policies independently.

Legal Disclosures

We may disclose your personal information when required by law or to comply with legal processes (e.g., subpoenas or court orders).

Policy Updates

This Privacy Policy may be updated periodically. Changes will be posted on this page with an updated effective date. Your continued use of our website or services indicates acceptance of any revisions.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Rocky Hill Electric
San Rafael, CA
Phone: 628-234-3987